Return Policy
Welcome to SleepSong!
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SleepSong is owned and operated by SleepSong Pte Ltd.
This Return Policy applies to all products purchased through:
Our Returns Policy forms part of, and should be read in conjunction with, our Terms and Conditions, our Privacy Policy and our Shipping Policy. We reserve the right to change this Returns Policy at any time.
Returns are only made once the product has arrived at its destination and has been received by the purchaser, no returns are made on products that are in transit for delivery or have not yet been delivered.
By making a purchase through the website, you declare and agree to be bound by the conditions described below. Our refund policy does not affect your statutory rights.
1. RETURNS AND REFUNDS
Customer satisfaction with our products is important to us, which is why we do returns and refunds, if the customer is not satisfied with our products. Purchases made on our website can be returned for a refund within 7 days from the date of delivery. If 7 days have passed since delivery of the product, we are unable to offer a refund.
Important: For hygienic reasons, pillows cannot be returned. The purchase of pillows is final and non-refundable.
2. CONDITIONS OF RETURN
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Full name of the person who placed the order.
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Order number.
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Items must be in its initial state (unmarked, unaltered and undamaged).
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All returns must be accompanied by your invoice as proof of purchase.
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Any items you have accepted and then returned are your responsibility until they reach our warehouse. Therefore, please ensure that you send the item back to us using a delivery service that will insure the value of the goods. Please package the product securely.
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Return and handling charges are non-refundable.
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SleepSong reserves the right to refuse any returns that do not comply with our Return Policy. Returns that do not comply with our Return Policy may be sent back to the customer at their own cost.
To request a return please send us your request via our contact information and you will receive instructions on how to return the product.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
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3. DEFECTIVE OR DAMAGED PRODUCTS
We do our best to avoid any damage or defect in your products, however, if upon receipt of the product, it is defective or damaged and you need to exchange the product for the same or need a refund, please contact us through our contact information. Only in these cases we will assume the value of the shipment. In case you request a refund, the value of the shipment will also be refunded.
The application must contain the following:
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Full name of the person who placed the order.
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Order number.
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Proof of damage or defect of the product (photo or video).
4. PROCESSING YOUR REFUND
Once your return has been received and accepted, please allow 3 to 5 working days for your return to be processed. If your return does not meet the stated conditions, the package will be returned to you at your expense. If your return has been accepted, you will receive a refund and a confirmation email. The refund will be made via the original payment method, with the amount of the return shipment being deducted from the refund.
5. UNDELIVERABLE PACKAGE
Undeliverable packages that are returned to SleepSong will not be automatically re-sent and additional shipping charges may be incurred. If you wish to make any changes to the delivery address, you are responsible for the cost of reshipping.
6. CONTACT US
If you have questions about this Return Policy, please contact us through our contact page or via the contact information below:
SleepSong.
68 Circular Road, #02-01, Singapore 049422.